Active Session Termination Modal
Senior content designer @ Pearson
This project involved creating a new flow for users who were changing their password after new functionality was added. Initially, our visual design team created an initial design for this modal. I was asked to analyze and rewrite the content to better support user needs and comprehension.
Project highlights:
Rapid content modeling to understand the structure and purpose of attributes used within the modal component.
Created a new outline that consolidated components and simplified CTAs to more clearly illustrate the task flow and actions.
Crafted more narrative and user-friendly headlines and subheadings to reduce user frustration and convey a friendlier brand voice.
The challenge
Technical jargon and too much text in a user flow geared toward non-technical users in a hurry.
How might we…
… make it faster and easier for users to understand so they can complete their update with as little friction as possible?
The initial modal language was complex and confusing. It was unclear to users what this information meant, why it mattered and what they should do.
I performed "rapid content modeling" to get a sense of the information included in this modal and determine which attributes were crucial to the flow. From here, I was able to make structural changes to the modal design.
The final modal had clearer language, fewer words overall and only two CTAs, which were visually cohesive.
Outcomes
The final modal had a greater impact on user clarity with fewer words and clearer calls-to-action. Friendlier language aligned to brand standards and the overall structure was more scannable for users in a hurry.
Tools
Figma
Excel
Miro
Artifacts
Modal copy
Component model